Here are James & James my standard policy is that I do not accept refunds. Unfortunately, the majority of the pieces that I sell are antique or reloved and as such I will never say that a piece is perfect. However, where possible, I can guarantee that my approach to pieces will be transparent and truthfully descriptive.
Please have an understanding that the pieces you are buying have a history, a previous life and a family who have loved a piece before it joins the ranks of your own family. Therefore, there will be elements of wear and tear, slight bruising or even damage that I believe adds character and appeal.
I ultimately want you to be happy and for you to treasure the piece as much as the previous owner, just as I have sourcing it. I do ask that you take the factors above into account before you make your purchase, as I cannot refund on this basis. With this in mind, I invite you to view the item or alternatively please do ask any questions you may have before purchasing. Items classified as glass or containing glass, such as pictures, cannot be insured and are posted at the buyers risk.
In the unlikely event you feel you have been misguided or provided with incorrect information, I will happily discuss this further as I promise to look at each case fairly and individually. I ask that you notify me within 7 days of received the item by email.
Should a return be agreed based on the above outlined terms, I strongly advise that you take the necessary insurance in order to avoid the chance of damage whilst under the responsibility of your chosen courier and advise that you always ask for proof of postage. Refunds will be issued upon receipt and inspection of the items by BACS transfer, however please note that I cannot refund your initial or return delivery charges.